Q: My ATP does not have any swims or bikes before my client's Spring Marathon.  Where did they go?

Any race that is an "A Race" is going to train that client for that specific race type.  For example, if you have a triathlete that is training for a Spring marathon and a Fall Ironman, if you list the marathon as an "A Race", it will only give you training hours for running.  There will be no swim or bike until after that race is done.  If the marathon is truly an "A" race, then your client would be training like a runner.  If you want to also have swim and bike information, you need to make that Spring marathon a "B Race".  For more information on creating an ATP, CLICK HERE.

Q: How do I Create a New Client?

For details on creating a new client, CLICK HERE. 

Q: How do I Bulk Download Client Files?

For details on bulk downloading files, CLICK HERE. 

Q: How do I Change a Client from Basic to Premium, or from Premium to Basic?

For details on upgrading or downgrading a client account, CLICK HERE.

Q: What is the Difference between Basic and Premium Clients? 

For information on the differences between the two account types in regards to your Professional Edition account CLICK HERE.

Q: I am used to using the old interface for TrainingPeaks, and I am having a hard time transitioning to the new interface.  What should I know about the new interface that might help me with this transition?

First, please make sure to read through our Top 15 Transition Tips.  Secondly, we have weekly webinars that you can attend and learn all about the new interface. CLICK HERE.

Q: How do I Access the Settings for Post-Workout Notifications?

For details on the Post-Workout Notifications, CLICK HERE. 

Q: My Client is not Receiving the Nightly Email Notification, Can I Fix This?

Yes!  You or your client can change the settings for nightly email notifications.  To access this information, click on the client's name...user settings...then select the "personal info" tab.  Make sure their email is correct.  Next click the "account" tab.  Under 'email options' make sure the setting in enabled, there is a time zone selected, and the hour of delivery is set. 

Q: How are the Color Codings of Workouts Defined?

Green = workout was completed within 80%-120% of planned duration.  Yellow = 79%-50% or 121%-150%.  Red = 0-49% or >151%

Q: How do I change the order of mulitple workouts within one specific day on the Calendar?

To set a specific order of workouts on a day, set a Planned Start Time for the workout from either the Week or Day Calendar View, or from the Detailed View.  The Calendar will display multiple workouts on a given day in the chronological order of their Planned Start Time.

Q: How do I Change the Version Default for my Clients?

For instructions on setting the default verson, CLICK HERE.

Q: What will happen to Desktop Companion?

Desktop Companion is currently still in full use and continues to update the Classic Mode as well as 3.0 versions of TrainingPeaks.

Q: Are all Classic Mode features available in version 3.0?

No, we continue to allow you to use Classic Mode to access any features not yet converted over to the new application.

Q: Is there print functionality in 3.0 similar to what is available in Classic Mode now?

Eventually 3.0 will have printable pods and printable calendars, reserved as premium functionality (but part of any Professional Editiion account). That said, at this time in 3.0 you can only do a "print screen" of the calendar, then paste that into Microsoft Word and print from there. OR... you can go back to the Classic Mode workout calendar and use the print calendar feature there.  3.0 will have more printing functionality soon.

Q: Can Professionals upload videos or pictures directly into 3.0 and onto the calendar?

Eventually yes, but not in the current release.  Coming soon there will be a complete Structured Workout Builder including video's, set/rep/weight, intervals, etc.

Q: Where is the profile data for clients in 3.0?

Click on the name of the client in quesiton in the People Library, then click the "Preferences" tab in the popup window that appears.  There, you will be able to access your client information, Heart Rate Zones and Power Zones pages. Find out more here.

Q: What if I don't want clients to see my entire library of workouts?  I would like to block that out.

Clients are no longer able to see your library of workouts. 

Q: Do you have demo videos for new/potential clients to watch that will walk them through version 3.0?

Yes, you can find them here.

Q: What is the view for the client vs. the professional in 3.0?

It is the same, clients have the same "view" and you can both coordinate a customized "perspective." See More here . 

Q: In 3.0, how do I move workouts around on the same day, and set a specific order?  I know to click and drag but it doesn't work if I just want to change the order of the workouts.  Sometimes the order automatically changes without me doing it.

The sort order is controlled by "planned start time" for the workout, all workouts are set to midnight by default. So, change your view to the "Week View" on the Calendar, at the top, you'll see icons of each workout, drag them down and assign a time for them and the "month view" will then show them in order of starting time.

Q: Where is the Annual Training Plan and Virtual Coach in 3.0?

The ATP and VirtualCoach have not yet been ported to 3.0. It is a high priority, and we working on it.

Q: Where is the Training Graphs so I can see a clients weekly hours, mileage etc..., in 3.0?

We are adding new Pods all the time, these "time and distance by week/month" pods are not there yet. However, you can see the same data either in the Weekly Summary column on the Month view of the calendar, or you can use the Fitness Summary pod to show planned/actual duration/distance. You can drag multiple Fitness Summary pods onto the dashboard to show each item also, and you can change the date range at the top of the Dashboard to show totals for longer/shorter periods of time.  We will have dedicated "duration and distance by week/month" pods in the coming months.