Forget your Username or Password?

To recover your login information, please go to:

http://www.trainingpeaks.com/password.asp 

How to update to the latest version of your web browser

To optimize your web expereince with our software, we strongly encourage that you use the latest version available for your specific web browser. Below are the locations of where you can find the latest versions of the most common web browsers for free:

• Mozilla Firefox (available for PC or Mac)-

http://www.mozilla.com/en-US/firefox/

• Microsoft Internet Explorer (PC specific)-

http://www.microsoft.com/windows/products/winfamily/ie/default.mspx

• Apple Safari (available for PC or Mac)-

http://www.apple.com/safari/

How to delete Temporary Internet Files / Cache 

If you are having problems seeing some sections of your account, try deleting the Temporary Internet Files/Cache, as this sometimes fixes these issues.

• Internet Explorer:

Open IE (close it, then re-open it if you already have it open), make sure no other windows or tabs are open in IE, navigate to a NON-TrainingPeaks related site (like Google), then click on Tools in the upper right hand corner, then click Internet Options, then click Delete under Browsing History, then click Delete Files under Temporary Internet Files. Restart Internet Explorer and log in to your TrainingPeaks account.

• Firefox:

Open Firefox (close it, then re-open it if you already have it open), make sure no other windows or tabs are open in Firefox, navigate to a NON-TrainingPeaks related site (like Google), then click on Tools at the top of the screen, then click Options, then click Clear Now, make sure the box for Cache is checked, then click Clear Private Data. Restart Firefox and log in to your TrainingPeaks account.

• Safari:

Open Safari (close it, then re-open it if you already have it open), make sure no other windows or tabs are open in Safari, navigate to a NON-TrainingPeaks related site (like Google), then open the Safari menu, then click Empty Cache. Restart Safari and log in to your TrainingPeaks account.

How to delete your web browser cookies 

If you are having troubles logging in to your account, or if you are having problems seeing some sections of your account, try deleting your web browser's cookies (you can either delete all your cookies, or just the TrainingPeaks cookies).

• Internet Explorer:

Open IE, navigate to a NON-TrainingPeaks related site (like Google), then click on Tools in the upper right hand corner, then click Internet Options, then click Delete under Browsing History, then click Delete cookies under Cookies.

• Firefox 2:

Open Firefox, navigate to a NON-TrainingPeaks related site (like Google), click on Tools at the top of the screen, then click Options, then click Clear Now, make sure the box for cookies is checked, then click Clear Private Data.

• Firefox 3:

Open Firefox, navigate to a NON-TrainingPeaks related site (like Google), click on Tools at the top of the screen, then click Clear Now, make sure the box for cookies is checked, then click Clear Private Data.

• Safari:

Open Safari, navigate to a NON-TrainingPeaks related site (like Google), open the Safari menu, open Preferences, click Show Cookies, then either remove each TrainingPeaks related cookie individually or click Remove All.

Installing Adobe Flash

You need to have a free program called Adobe Flash installed in your web browser to see sections of your TrainingPeaks account; this program normally automatically installs when our system detects that you do not have it, when you enter a section of your TrainingPeaks account that needs Adobe Flash. However, sometimes the auto download tool gets interrupted and the Flash plugin does not get installed. Fortunately, there is an easy fix; just follow these steps:

• Close your web browser, then go to the below link (to the Adobe Flash site). Install the Flash plugin there, restart your web browser, then return to TrainingPeaks and everything should work for you.

http://www.adobe.com/go/getflash

• Please note that you need to have version 9.4 or newer of Adobe Flash for TrainingPeaks 3.0.  For help figuring out what version of Adobe Flash you have installed to your web browser, please see:

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

• For a list of minimum system requirements for Adobe Flash, go to:

http://www.adobe.com/products/flashplayer/productinfo/systemreqs/