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CycleOps_Power_Logo_2_color_72_35.jpg 

Thinking of purchasing a PowerTap?  CLICK HERE for pricing and purchasing information!

*Latest CycleOps Device Compatibility List:

  • PowerTap SLC+
  • PowerTap SL+
  • PowerTap Pro+
  • PowerTap Elite+
  • PowerTap Comp
  • PowerTap SL2.4 Wireless
  • PowerTap SL (wired)
  • PowerTap Pro
  • PowerTap Standard
  • Pro 300PT Indoor Cycle
  • PowerBeam Pro Trainer

Please contact Saris (parent company of CycleOps), http://www.saris.com/, for specific questions about Powertap products.

 

Download / Upload Options for using a CycleOps Device with TrainingPeaks Software:

 

 

Powertap Trouble Shooting:

  • General Tips:
    • Device Agent and WKO+ are picky as to which USB port you use. If you use a different port each time to plug in your USB device, you have to change the com port address to correspond.
    • If you are having troubles making the connection between your Powertap and Device Agent / WKO+, try un-attaching the PowerTap and reconnecting it while Device Agent / WKO+ is running, as sometimes that helps to make the connection.
    • Also, do not try to download to Device Agent / WKO+ when you have the Powertap PowerAgent software running, as they will interfere with each other.
    • If you can't download, it might be that the cradle is bad. You may need to contact Powertap regarding this if you are still having troubles getting your computer to recognize your download cradle after trying all of the above steps. If you cannot download to your installed version of Powertap's PowerAgent, it is highly likely that the issue is a bad cradle.

 

  • Establishing a connection with the Powertap (error = "Timeout Waiting for Response"):

If you receive an error that says "Timeout Waiting for Response" when trying to download your device in either WKO+ or Device Agent, follow these steps:

    • Close and exit ALL programs that download training devices (ie, PowerAgent, Garmin Training Center, WinSRM, Polar ProTrainer Software, TrainingPeaks Device Agent, WKO+, etc...).
    • Unplug your PowerTap from the download cradle, unplug the download cradle from the computer, turn off Device Agent/WKO+ by right clicking in the Task Tray and clicking Exit (so that we know if is off, not just closed).
    • Do the following in the EXACT order:
      1. Open Device Agent/WKO+. 
      2. Plug in the download cradle.
      3. Select the correct device and the correct com port in Application settings. 
      4. Click the download button and then turn on the PowerTap and plug the PowerTap ALL THE WAY into the download cradle until it is fully snapped in place and the screen says "HOST"
      5. Click start download.

 



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