Adding a Client

To add a client to your TrainingPeaks.com Coach Account, click on the "New Client" button below the search field in your People Library.

newclient

This will generate a pop-up box where you can either:

  1. Create a new TrainingPeaks account for the client.  You will see a red "X" until the user name you have entered is unique.  A blue check-mark will appear once the user name is unique.

  2. Copy and place the provided URL on your website or in a mass email allowing anyone to create a basic TrainingPeaks account that will automatically be connected to your Coach Edition account, with your header and branding included in their account. This option is only available with the Unlimited Basic Client feature.
  3. addclient
*TrainingPeaks Tip: To save time and work more efficiently, use method #2 when setting up new accounts.  This way the athlete inputs all the personal information, they choose their user name, and they select their password. Also use method #2 when a client has a pre existing account.  The email request will allow the client to attach to your Coach Account with their existing account.

If you have a Pay-per-client Coach account and you add a Basic client to your account, you will be able to see this Basic client highlighted in light green from within your client list.   However, you will only have three options once you click on the client:
1. Upgrade the client to Premium
2. Upgrade your Coach Account to Unlimited Basic Client (UBC)
3. Remove the Client from your Coach Account
UpgradeRequired


Have a question and cannot find the answer? No problem! Just submit a support ticket and we're happy to help.